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How do I create a Mandolin account?

  • Updated

So you’re new to Mandolin? Welcome!

We’re happy you're here and hope you enjoy your experience. Before you start watching, we want to go over some important information to help you have the best possible experience. Below you will find information about creating an account and accessing your shows. 

Creating an Account

  • Step 1: Visit https://mandolin.com/
  • Step 2: Click on the log in button in the upper right hand corner of the page. You will be prompted to enter your email address.
      • IMPORTANT: This MUST be the same email address you used for your purchase or else your shows will not populate in your account. If you are a giftee/transferee, you will need to create an account using the address you received your Sign In email with.
  • Step 3: Click continue and then designate a password of your choosing in the field marked "Password." Be sure you fulfill all the character requirements for the system to validate your password/account.
  • Step 4: Click "Create Account"

If you would prefer to create your account by signing in via Google, Facebook, or Apple, simply click the "Continue with Google," "Continue with Facebook," or "Continue with Apple" in lieu of entering your email address.

*For continue with Apple, be sure that you select "Share My Email" so Mandolin recognizes ticket purchases associated with your email address. Otherwise, your tickets will not link.

Note that whichever method you use to create your account is the method you must always use going forward in order to access your shows.

Accessing your Shows

  • Step 1: Sign in to your account by visiting https://mandolin.com/. If you see a prompt to "Sign up or log in", simply enter the email address associated with your account.
  • Step 2: Once logged in, your shows will appear as long as you have used the same email address for your ticket purchase and your Mandolin account.
  • Step 3: To view your show, click "My Tickets" in the upper right hand corner and you should see your show(s) listed. From upcoming shows, to past shows, to replays, you will see all the tickets associated with your email address. Click on the desired show and you will see a countdown until show time. Once the countdown hits 0, the show will begin automatically.
  • Step 4: Enjoy the music! 

If any issues arise, you can reach our support team at help@mandolin.com.

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