If our help center is unable to resolve your issue, please reach out to firstname.lastname@example.org and someone from our support team will assist you as soon as possible. You may also utilize the Help icon at the bottom right corner of the page to submit a support ticket.
Bear in mind that outside of active show times, please allow up to 24 hours for someone to respond to your inquiry. If your inquiry concerns a show that is happening the same day or within 24 hours, we will strive to prioritize those requests first.
During active show times, we will have our chat feature enabled to ensure instant responses to time-sensitive inquiries.
If you haven't received a first response within a reasonable amount of time, please DO NOT immediately send a new message, as this can add to our backlog of support inquiries. We monitor our inbox 7 days a week, so rest assured your initial inquiry is well received by a member of our team. Having one person handle your case from start to finish is the most efficient way for your inquiry to be resolved.