If you purchased merchandise directly from a show's streaming window and it has not arrived within a reasonable amount of time, please reach out to the artist's team directly from their website.
If you purchased a ticket + merch bundle from https://boxoffice.mandolin.com/, we ask that you please allow 4-6 weeks from the show date for your products to arrive. As the artist's merch team handles the fulfillment and shipping process, the timeline of delivery is subject to vary and land out of our control. If you haven't received your order in this timeframe, please let us know so we can follow up with the artist team on your behalf.
Due to the ongoing COVID-19 pandemic, the fulfillment process performed by our merch partners may be interrupted or delayed even further. Please be mindful this could potentially affect your timeframe for delivery.