If our tips to resolve video or audio issues don't work, there may be a widespread issue involving the stream. Our team of Mandolin technicians monitor every stream, and if they detect an outage affecting all viewers they will work as quickly as possible to resolve it. We will keep all viewers updated on crisis reporting and updates via the public chat. If necessary, we will switch the stream to "Standby" mode while we troubleshoot the error.
Bear in mind that during times like these, our support team may experience a higher than usual volume. That being said, we encourage you to reach out only if you believe you're experiencing an isolated incident, otherwise hang tight and keep your eyes on the show chat for further updates from our team.