If you purchase tickets from the Mandolin box office, your bank will typically record the transaction as follows:
[Date of Purchase] SP * Mandolin Line [Charge ID] Mandolin IN
Each bank/credit card company may record your transaction in different ways. Our box office is powered by Shopify, so you may see that detail on your statement as well. It is these types of charges our system and support team will have records of.
If you purchased your tickets from another site or from one of our partners for a given event, your charge will read entirely different.