If you attended a VIP Meet & Greet and had your photo taken, please allow 5-10 days from the event date for your photo to be emailed. During this time, our graphic design team edits each screenshot from your session and transforms them into keepsakes you and your fellow fans will cherish forever.
If you haven't received your photo within 10 days after the event, you may reach out to help@mandolin.com to check on the status of your photo. If this is the case, we are likely working through a backlog of other VIP events, which can delay the delivery timeline of your photo.