What if I miss the window to join the queue? June 03, 2021 18:32 Contact the Mandolin Support team at firstname.lastname@example.org. In most cases, missing the queue join window will result in the Fan forfeiting their ticket. Related articles Can I take screenshots or recordings of my session? What if I move the app to the background while I’m waiting, or my phone goes to sleep? How do I rewatch a show? VIP:One Meet & Greet Instructions Where are my tickets?