Signing Up for Festival Livestream Access
How much will the Firefly Music Festival livestream cost?
Because we want as many fans to experience the magic of Firefly Music Festival, it will be FREE! To get access to the live stream, you will need to first create a Mandolin account.
When can we start signing up for access to the live stream?
You can sign up for access now by clicking this link and creating an account now or any time during the festival.
How do I sign up for the Firefly Festival live stream?
You’ll need to create an account to sign up for free access to the Firefly Festival livestream. Here’s how:
Step 1: Visit this link
Step 2: Click on the “Sign in to Watch” button on the page. You will be prompted to enter your email address. If you have a Mandolin account, please click “Continue”. If you do not, please click “Create an account.”
IMPORTANT: This must be the same email address you will use to sign up for the live stream
Step 3: If you have an account, please enter your password and click “Continue.” If you do not have an account, enter your desired password, and click “Create Account”.
Step 4: Once signed in, click “Remind Me” to sign up for access.
For further instruction on how to create an account, click here.
I signed up, where’s my confirmation email?
You’ll be receiving confirmation shortly after you sign up! If you haven’t yet received your email, please reach out to email@example.com and we will look into the issue.
Accessing the Firefly Music Festival livestream
How do I access the Firefly Festival livestream?
Once you sign up for access to the live stream, we will send you an email with information on how to access the Firefly Festival live stream.
Please note: If you unsubscribe to our emails, this may impact your receipt of this email.
I forgot my password and can’t log in.
If you have forgotten your password for your Mandolin Account, follow these steps:
Step 1: Click on the login button in the upper right corner of the page
Step 2: Enter your email address
Step 3: Click Continue
Step 4: Where you would normally enter your password, click ‘Forgot password’ to reset your password
Step 5: Enter your email address to receive your instructions to reset your password (If you unsubscribed to our emails, this may impact if you receive our emails).
Reach out to firstname.lastname@example.org if you have not received your reset password email.
Virtual VIP Meet & Greets
Will there be Virtual VIP Meet & Greet packages?
Virtual VIP Meet & Greet packages will be available. Please visit our ticketing page as we will continue to add more amazing experiences that you won’t want to miss!
What’s the difference between Virtual VIP:One and Virtual VIP:Party?
Virtual VIP:One is a special experience where you meet 1:1 with artists! Virtual VIP:Party is the ultimate meet & greet party with other fans. The Host will give fans the opportunity to ask their questions throughout the Virtual VIP:Party experience.
How do I purchase a Virtual VIP Meet & Greet package?
Head over to our ticketing page for the latest Virtual VIP offerings on sale. When you find a Virtual VIP Meet & Greet you are interested in, the event page will have ticket prices and other helpful information along with a "Buy Tickets" button that will bring you to a box office page. Once you’ve selected your desired Virtual VIP experience, you may Add to Cart and continue along to our checkout process.
The Mandolin box office accepts all major credit and debit cards along with Shop Pay, Google Pay, and PayPal. Should you choose to use these express checkout options, you may do so within your shopping cart.
What to Know About Virtual VIP: One
We hope you’re excited about your 1:1 meet and greet experience. Here’s how Virtual VIP:One works!
What if I move the app to the background while I’m waiting for my Virtual VIP:One, or my phone goes to sleep?
Once you’re in the waiting room for your Virtual VIP:One, you can allow Mandolin to notify you when it’s your turn to meet the Artist. If you’ve enabled this, you’ll receive a push notification when the Host has asked you to confirm that you’re ready. If you haven’t enabled push notifications, you’ll have to open the app to see this prompt from the Host. If you do not respond, other fans who have confirmed they’re ready will move ahead of you in the queue.
If you background the call screen while it’s your turn, you’ll remain connected to the call, but your video will not be active. When you reopen the app, you’ll rejoin the call and your video will resume.
The 101 on VIP:Party
We’re stoked you’re about to meet your faves in a VIP:Party – it’s the ultimate digital group meet & greet experience! Here’s how VIP:Party works.
What if I move the app to the background while I’m waiting for my Virtual VIP:Party, or my phone goes to sleep?
Once you’re ready for your Virtual VIP:Party, you will have to wait for the Virtual VIP:Party to go live. Backgrounding the app during a Virtual VIP:Party experience while waiting for it to go live will have no effect on your experience. However, if you background the app while you have your hand raised during the Virtual VIP:Party, it will automatically lower your hand.
Is there a limit to how many questions I can ask during my Virtual VIP:Party?
No, you can ask as many questions as you like, but please know every fan might not get the chance to ask a question.
What if I miss the window to join the queue for my Virtual VIP meet & greet?
Please reach out to the Mandolin Support team at email@example.com. In most cases, missing the queue join window will result in forfeiting your Virtual VIP ticket.
Where can I find the Mandolin Live mobile app?
How do I log in on the mobile app?
Once you’ve downloaded the app, you’ll be asked to create an account with Mandolin.
Already have an account? Be sure to use the same email and password on the app as you used on the website to sign up for the live stream.
How can I cast or Airplay the live stream?
Make sure your device is using the same wifi network as the screen to which you want to Cast or Airplay. While viewing an event in the Mandolin mobile app, you’ll see a Cast or Airplay icon appear on the video player if your device detects available devices on the same wifi network. Tap one of those icons and select your intended Casting or Airplaying device.
Having trouble? Click here for more information.
What can I experience in the mobile app during the Firefly Festival live stream?
Besides all the amazing performances we have lined up over the four days, some performances will have amazing 360° camera views of the stage and crowd. You’ll also be able to invite your friends to join you in a Watch Party or make new friends in the General Chat.
Getting Ready to Watch the Firefly Festival live stream
I want to hang out with my friends in a private chat room to watch the Firefly Festival live stream. How can I do that?
Watch Parties are going to allow you to do just that! It’s our simple way of bringing the in-person show experience of enjoying your favorites with your friends to the comfort of your home, anywhere in the world. Here’s how you create a Watch Party and enter one.
General Firefly Livestream Questions
How do I check the schedule for the live stream?
Please click here for the most up-to-date information regarding the artist schedule for the live stream. The schedule is subject to change.
This is an all-ages show.
When does the festival begin each day?
The festivities start at the following times:
- Thursday, 3pm - 12am ET
- Friday, 12pm - 2am ET
- Saturday, 12pm - 2am ET
- Sunday, 12pm - 12am ET
What if I can’t tune in live? Will there be a replay?
Firefly Music Festival will be a one-time-only broadcast with no replay access. Since there will be no replay access, we suggest before tuning in to ensure your internet and technical settings are in working order, so you’re able to enjoy the festivities in full!
What if my question isn’t answered here?
Please reach out to us at firstname.lastname@example.org or use the “Help” button on this page to reach out to our Fan Support team.