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  1. Mandolin
  2. Troubleshooting

Troubleshooting

Everything you need to know about troubleshooting account or streaming issues.

Account Troubleshooting

  • I can’t go to the show but my claim code was already used?
  • I already have a Mandolin account but used a different email to purchase my ticket
  • The watch page for a show is telling me to "Get Ticket"
  • How do I change the email address associated with my account?
  • I forgot my password and can't login.
  • I purchased my ticket, but didn't receive my confirmation email. How do I access my show?
See all 7 articles

Stream Troubleshooting

  • Troubleshooting Tips For My Device
  • What browser requirements does Mandolin support?
  • Can I test my audio/video settings before I watch my show?
  • I'm having audio issues. How do I fix them?
  • My video connection is unstable. How do I fix it?
  • Nothing is working for me. What happens now?
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